Your privacy is our priority

Dfbet Privacy Policy — How Your Information Is Protected

When you register with dfbet, you provide certain personal details. This page clearly explains how that information is collected, why it is used, who it may be shared with, and how it is kept secure.

Updated: January 1, 2026 Bengali version SSL 256-bit
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Summary: dfbet never sells your personal information. Data is used only as needed to operate the platform and protect your account. Full details are provided below.

1About This Policy

Dfbet ("we", "platform") takes the privacy of its members ("you", "user") very seriously. This Privacy Policy explains how dfbet collects, processes, stores, and protects your personal data. It applies to the dfbet website, mobile app, and all associated digital platforms.

By using dfbet, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please refrain from using the platform.

This policy has been developed in compliance with the GDPR (General Data Protection Regulation) and the data protection standards of the Curaçao eGaming license.

2Information we collect

Dfbet collects two types of information — what you provide voluntarily and what is collected automatically as you use the platform.

Information you provide directly:

  • Full name, date of birth, nationality
  • Email address and mobile number
  • Password (stored in encrypted form)
  • National ID card or passport photo for KYC verification
  • Payment details (Mobile Pay/Nagad number, bank account information)
  • Information provided when contacting support

Automatically Collected Information:

  • IP address and device information (model, operating system)
  • Browser type and version
  • Browsing history and session duration on the platform
  • Gaming history, bets, and transaction records
  • Login time and approximate geographic location
  • Information collected through cookies and similar tracking technologies
Type of dataReason for collectionMandatory?
Name and contact detailsAccount creation and verificationYes
National ID CardKYC & Age VerificationYes
Payment informationTransaction processingYes
Device and IPSecurity & Fraud PreventionYes
Marketing preferencesPersonalized offersOptional

3Purpose of data use

Dfbet uses the information it collects solely for the following purposes:

  • Account management: For registration, login, and account security.
  • KYC & Age Verification: To verify identity in accordance with international gaming regulations.
  • Transaction processing: To process deposits and withdrawals successfully.
  • Customer Support: To resolve your issues quickly and accurately.
  • Fraud prevention: To detect suspicious activity and keep your account secure.
  • Personalized experience: To show you game recommendations and promotions tailored to your preferences (you can turn this off).
  • Legal compliance: To fulfill mandatory reporting requirements to licensing authorities and law enforcement agencies.
  • Platform improvement: Analytics data used to improve the user experience.

Our commitment: dfbet never sells your personal data to marketing companies or any third party. Every use of your information has a specific, legitimate purpose.

4Data sharing policy

Dfbet shares information with third parties only in the following limited circumstances:

  • Payment processors: To process bikash, Nagad, Rocket, bank, and card payments — only the information strictly necessary.
  • KYC Service Provider: For identity verification purposes — under strict confidentiality agreements.
  • Game Provider: Minimum session data required for gameplay.
  • Security analytics firms: To help prevent fraud and money laundering.
  • Legal Authorities: When required by valid legal order or investigation — only where legally compelled.

All third parties contracted with dfbet are required to comply with international data protection standards. dfbet itself conducts regular audits of these partners.

To be clear: dfbet never shares your information with advertising companies, social media platforms, or data brokers.

5Data protection measures

Dfbet employs industry-leading technical and organisational measures to keep your data secure:

  • TLS 1.3 and SSL 256-bit: All data transmissions are fully encrypted.
  • AES-256 storage encryption: All sensitive data stored in the database is encrypted.
  • Two-factor authentication (2FA): OTP verification for login and withdrawals.
  • Regular security audits: Penetration testing conducted by third-party security experts.
  • Access controls: Only authorized personnel have access to specific data.
  • Real-time monitoring: Our AI-powered system detects unusual activity in real time.
  • Backup & recovery: Regular data backups stored on separate, secure servers.

Keep in mind — no one can guarantee 100% security on the internet. Do your part by keeping your password confidential and avoiding logging into dfbet on unfamiliar devices.

6Cookies & tracking technologies

Dfbet uses several types of cookies. Below is a breakdown of each type, its purpose, and your options for managing it:

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent dfbet from functioning properly.

7Your Data Rights

As a dfbet member, you have the following rights over your personal data:

1
Right to access your dataYou can request access to see what personal data dfbet holds about you.
2
Right to rectificationYou may request corrections to any inaccurate or outdated information.
3
Right to ErasureYou may request deletion of your data where no legal obligation requires it to be retained.
4
Right to restriction of processingYou may request that processing of your data be restricted in certain circumstances.
5
Right to data portabilityYou can obtain your data in a machine-readable format.
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Right to ObjectYou may object to the use of your data for marketing and profiling.

To exercise your rights: Submit any rights request to support@dfbet.app. dfbet will respond within 30 days.

8Data Retention Period

Dfbet does not retain your data longer than necessary. Our general policy is as follows:

  • Active account: All data is retained for as long as your account remains active.
  • Closed Account: Data may be retained for up to 5 years after account closure for legal and compliance purposes.
  • Transaction details: Minimum 5 years as required under anti-money laundering regulations.
  • Customer support records: 3 years after resolution.
  • Marketing information: Deleted immediately upon withdrawal of consent.

Once the retention period expires, your data is securely and permanently deleted — or anonymized in a way that makes identification impossible.

9Child Protection

Dfbet does not allow anyone under 18 to create an account. We never knowingly collect personal information from minors.

If we become aware Any account found to have been created by a user under 18 will be immediately closed and all associated data deleted.

10Policy Updates

Dfbet may update this Privacy Policy from time to time. When changes are made:

  • Advance notice will be sent to your registered email.
  • The "Last Updated" date at the top of the page will reflect the change.
  • For significant changes, a prominent notice will be posted on the platform.

Continued use of dfbet after any changes takes effect will be considered acceptance of the updated policy.

11Contact us

For any privacy-related questions, requests, or complaints, please contact our Data Protection Officer (DPO):

  • Email: privacy@dfbet.app
  • General Support: support@dfbet.app
  • Live chat: Available on the platform 24/7
  • Help center: Help Center Page View

Dfbet aims to respond to data protection requests within 30 days. Complex cases may take up to 3 months, and you will be notified in advance if that applies.

How dfbet Protects Your Privacy

Dfbet protects your data not just in principle, but in practice — through both technology and policy.

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End-to-end encryption

All data between your device and dfbet's servers is encrypted using TLS 1.3. No one can intercept it in transit.

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Your Data Is Never Sold

Dfbet never sells your personal data to any ad networks, data brokers, or third parties.

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Transparent data use

You will always be clearly informed of how your data is being used. There are no hidden purposes.

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Regular security testing

Third-party cybersecurity experts regularly audit dfbet's systems. Any vulnerabilities identified are patched immediately.

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In your control

Unsubscribe from marketing emails, manage cookies, or request data deletion — it's all in your hands. dfbet respects your choices.

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Meeting international standards

Compliant with GDPR and Curaçao eGaming data protection standards — the same level of protection applies to all users in Bangladesh.

Frequently Asked Questions

FAQs on Account Lock and Referral Bonus

There are several possible reasons your account may be locked — repeated incorrect password attempts, a pending KYC verification, or a temporary lock applied by dfbet as a security precaution.

Start by clicking the "Forgot Password?" link and following the reset steps — this resolves most login issues. If you still can't get in after resetting, reach out via live chat or email us at support@dfbet.app. Have your registered mobile number and email on hand; once your identity is verified, your account is typically restored within 30 minutes to 2 hours.

If your account is locked for security reasons, you will receive an email explaining why. Please follow the instructions in that email.

To qualify for the referral bonus, a few conditions must be met. First, your friend must sign up through your referral link or code — simply saying "my friend referred me" is not enough. The link or code must actually be used.

Once your friend completes registration, KYC, and makes their first deposit, the bonus will be credited to your account. It goes to your bonus balance, not your real balance. To withdraw from your bonus balance, you must meet the applicable wagering requirement (typically 20–30x).

Where do you find your referral code? Go to the "Refer & Earn" or "Invite Friends" section on your dfbet dashboard to find your personal link. Visit the Promotions page for full details on the current offer.
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